Objective Structured Clinical Examination (OSCEs)
Bedside manner can be difficult to evaluate in the clinical setting and is more readily assessed through a controlled approach known as Objective Structured Clinical Examination, or OSCEs. During an OSCE scenario, the resident interacts with a Standardized Patient (SP), a professional actor who follows a scripted event. The resident is not privy to what the scene will entail to ensure the integrity of the grading process.
Recently, OSCEs were held at the Simulation and Education Center at the Southfield Campus. Actors played roles of difficult, and sometimes angry patients, and residents were tasked with diffusing the situation. Instructors and Center staff were able to view the interactions, concealed behind a special window. This allowed them to witness the scenarios play out in real time in a realistic setting.
The different circumstances highlighted resident knowledge of medicine and human behavior, as well as ways to improve doctor-patient relationships. While medical school and residency programs focus on education, OSCEs help doctors early in their career to hone their interpersonal skills. Medicine requires a team approach, and by working to strengthen those leads, the physicians, it is suggested that patients can expect better care with higher rates of satisfaction.